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Privacy policy

This Privacy Policy describes how (the "Site" or "we") collects, uses and discloses your personal information when you visit or make a purchase from the Site.

If you have reviewed this policy and have additional questions, would like more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

Balanu GmbH, Ruhe am Bach 11, D-82377 Penzberg, Germany.

Collection of personal data:
When you visit the Website, we collect certain information about your device, your interaction with the Website and information necessary to process your purchases. We may also collect additional information when you contact our customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information listed below) as "personal information". See the list below for more information about what personal information we collect and why.

Device Information:
Purpose of the data: To help the website load correctly for you and to perform analytics on website usage in order to optimise our website.
Origin of data:
Data is collected automatically when you access our website using cookies, log files, web beacons, tags or pixels.

Publication for business purposes: with our service provider Shopify.
Collection of personal data: Web browser version, IP address, time zone, cookie information, which websites or products you view, search terms and how you interact with the website.
Order information:

Purpose of the data: to provide products or services to you, to fulfil our contract, to process your payment information, to arrange shipping and send you invoices and order confirmations, to communicate with you, to check our orders for possible risks or fraud, and to send you information or advertising about our products or services if this is what you have requested.
Source of data: collected from you.
Publication for business purposes: with our service provider Shopify.
Collection of personal data: Name, billing address, shipping address, payment information (including credit card numbers), email address and phone number.
Customer service information:
Purpose of data:
Origin of data:
Disclosure for business purposes:
Collection of personal data:
Purpose of data: To provide customer service.
Origin of data: collected from you.
Publication for business
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