Refund policy
We have a 30-day returns policy, which means you can request a return within 30 days of receiving your item.
To be eligible for a return, your item must be in the same condition as you received it: unworn or unused, with labels and in the original packaging. You will also need the invoice.
To make a return, please contact us at admin@balanu.com. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you have any queries, please contact us at admin@balanu.com at any time.
Damage and questions:
Please check your order when you receive it and contact us immediately if the item is defective, damaged or if you have received the wrong item so that we can check and correct the problem.
Exceptions / non-returnable items:
Certain items cannot be returned, such as perishable goods (such as food, flowers or plants), custom-made items (such as special orders or personalised items) and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns for clearance items or gift certificates.
Exchanges:
The easiest way to get what you want is to return the existing item, once the return is accepted you can purchase the new item separately.
Refunds:
We will notify you once we have received and reviewed your return and inform you whether the refund has been approved or not. If approved, the refund will automatically be made via your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.
To be eligible for a return, your item must be in the same condition as you received it: unworn or unused, with labels and in the original packaging. You will also need the invoice.
To make a return, please contact us at admin@balanu.com. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you have any queries, please contact us at admin@balanu.com at any time.
Damage and questions:
Please check your order when you receive it and contact us immediately if the item is defective, damaged or if you have received the wrong item so that we can check and correct the problem.
Exceptions / non-returnable items:
Certain items cannot be returned, such as perishable goods (such as food, flowers or plants), custom-made items (such as special orders or personalised items) and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately, we cannot accept returns for clearance items or gift certificates.
Exchanges:
The easiest way to get what you want is to return the existing item, once the return is accepted you can purchase the new item separately.
Refunds:
We will notify you once we have received and reviewed your return and inform you whether the refund has been approved or not. If approved, the refund will automatically be made via your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.
